Support Center
We're here to help. Find answers or get in touch with our team.
Email Support
Send us a detailed message and we'll respond within 24 hours on business days.
Frequently Asked Questions
How do I set up conversion tracking?
To set up conversion tracking, navigate to Settings > Tracking > Postback URLs. Copy your unique postback URL and add it to your affiliate network's postback settings. Make sure to include the required parameters like click_id and payout.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for annual enterprise plans. All payments are processed securely through Stripe.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from Account Settings > Subscription. When upgrading, you'll be charged the prorated difference immediately. When downgrading, the new rate will apply at your next billing cycle.
How do I add team members to my account?
Go to Settings > Team Members and click "Invite Member". Enter their email address and select their role (Admin, Manager, or Viewer). They'll receive an invitation email to join your workspace.
Is my data backed up?
Yes, all data is automatically backed up daily with 30-day retention. We use redundant storage across multiple availability zones to ensure data durability.
Other Ways to Reach Us
support@tortugads.com
Mon-Fri, 9AM-6PM EST